Increase communication efficiency across all stakeholders in difficult situations. In this interactive training, participants will learn how to control their emotions & find agreement when communication hits a wall.
Training objectives: By taking this course, participants will:
• Develop a communication structure that promotes collaboration and open flow of information, including situations where high stakes outcomes, business critical content, emotional content, conflicting non-verbal indicators, and judgment and bias are or risk being present;
• Learn the ‘Critical Communication Methodology’ to help avoid conflict, promote understanding, and generate acceptance;
• Learn how to make it ‘safe’ to bring up sensitive or disagreeable material, gather information, promote collaboration and influence the outcome;
•Participate in multiple case studies, role plays and breakout sessions to discuss, apply and debate the principles introduced.
Case Study: The Target Focused Performer
The session opens with group discussion on how to address the challenges posed in the case study, and common challenges that impede collective teamwork and a “One-Team” mindset.
The Critical Communication Model
The root cause of many failures to collaborate lie in how people behave when they enter a communication which has any of the following three elements present; high stakes, difference of opinions and/or emotional content. In this session, the Critical Communications Model is introduced and sets the framework for the remainder of the training.
The Pool of Shared Meaning
This is a crucial concept in the process of building collaboration. Each of us enters dialogue with our own view, opinions, feelings and experiences which comprise our ‘mental set’. This pool forms a filter through which we run interactions. It not only informs us, but influences our every action. This section discussed how the skilled at dialogue make it safe to add meaning to the shared pool to make better choices.
Reframing our Stories
When we observe an action, we add meaning to it; we make immediate and unconscious assumptions at the underlying motive driving the behavior. In effect, we tell ourselves a story about the observation and in turn we then respond with an emotion. This is why, when faced with the exact same situation, ten people may have ten different emotional responses. A methodology is taught for understanding the stories we tell ourselves so we can analyze our ‘Path to Action’; the process by which our stories create our emotions. If we can find a way to control the stories we tell, by rethinking or retelling them, we can master our emotions and, thereby collaborate effectively.
Discussing Sensitive Topics
This section introduces a six-step framework for how to speak our minds without making people defensive, pushing too hard, backing off too soon, or regretting that we spoke. The framework promotes openness and trust, allowing us to be persuasive without being abrasive and promote collaboration. This section uses extensive video support and video based exercises to help participant develop the skills necessary to use the six-step structure for discussing sensitive topics.
Case Study Revisited & Pre-Work Review
Speaker - Raphael Sachs:
Raphael is a French entrepreneur with over 20 years of experience in Fast Moving Consumer Goods, Services, Digital Start-ups and multinational companies. Based in Asia for the last 16 years, he developed a deep knowledge of most Asia-Pacific markets and cultures. He delivers high-level training courses to Corporate and Individuals clients in Business Psychology & Soft Skills with Evolution-U, a leading training institute.