Webinar • Committee FinTech

[WEBINAR] FinTech Committee: Advances in Voice Analytics Applications in the Hong Kong Financial Industry

Tuesday 17 May 2022 - 12:30 pm to 1:30 pm (UTC+8)

Event language(s)
English

For members only

Price: Free

For cancellations, please contact coralie.lebrun@fccihk.com at least 3 days prior to the event.

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Event ended.

Join this session to hear from Dr Miles Wen about advances in Voice Analytics Applications in the Hong Kong Financial Industry

Join this FinTech session to hear from Dr Miles Wen, CEO and Founder of Fano Labs Ltd about advances in voice analytics applications in the Hong Kong financial industry.

This session will shed light on how banks and financial institutions in Hong Kong can adopt Voice AI for internal compliance procedures. Fano Labs specialises in developing speech recognition and natural language processing technologies. Founder & CEO Dr. Miles Wen will introduce their Interaction Analytics System – Callinter, and how it has helped banks and FSIs to detect mis-selling practices and ensure sales compliance.

Relationship managers and internal compliance officers are required to monitor their customer calls regularly, and make sure proper disclosure and due diligence processes are conducted. Yet these checks are often manual, costly and ineffective. Failure on risk control could even put businesses at risks of heavy fines and lawsuits. With Callinter, enterprises can now transcribe and analyse all customer interactions, and flag up any mis-selling or compliance breach with the exact audio involved.

Speaker(s)

Dr Miles WENFounder, CEO Fano Labs Limited

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^{For events which are free for members:
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^{For paid events for both members and non members:
* The booking will be confirmed exclusively upon completion of the online payment. CASH PAYMENTS ARE NOT PERMITTED.}
^{* Cancellation must be notified in writing to events(@)fccihk.com at least 3 working days prior to the event, otherwise no refund will be made.
* No-show penalty will be charged for members and non-members, unless the event is cancelled by the organiser.
* By attending our events, you agree to be photographed and/or filmed and give permission to use your likeness in promotional and/or marketing materials.
* The Chamber reserves the right to cancel or postpone its events.
* Our events are closed to the media. Special coverage of Chamber events may be permitted on a case-by-case basis and only if prior permission has been sought.
* If Typhoon 8 (or above) or Black Rainstorm Signal is hoisted, all events will be cancelled.}