Join this session to hear from Dr Miles Wen about advances in Voice Analytics Applications in the Hong Kong Financial Industry
Join this FinTech session to hear from Dr Miles Wen, CEO and Founder of Fano Labs Ltd about advances in voice analytics applications in the Hong Kong financial industry.
This session will shed light on how banks and financial institutions in Hong Kong can adopt Voice AI for internal compliance procedures. Fano Labs specialises in developing speech recognition and natural language processing technologies. Founder & CEO Dr. Miles Wen will introduce their Interaction Analytics System – Callinter, and how it has helped banks and FSIs to detect mis-selling practices and ensure sales compliance.
Relationship managers and internal compliance officers are required to monitor their customer calls regularly, and make sure proper disclosure and due diligence processes are conducted. Yet these checks are often manual, costly and ineffective. Failure on risk control could even put businesses at risks of heavy fines and lawsuits. With Callinter, enterprises can now transcribe and analyse all customer interactions, and flag up any mis-selling or compliance breach with the exact audio involved.