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APRIL Assistance Wins IAG Quality Award 2023 For The Third Time

APRIL Assistance has been awarded the IAG Quality Award 2023, marking the third time it has received the esteemed recognition after winning it in 2018 and 2020.

Presented at the recent Global International Travel Insurance Conference in Barcelona, the award underscores APRIL’s continued commitment to providing world-class medical assistance services to its members during critical times.

For over 30 years, the International Assistance Group (IAG) has recognised partners using stringent standards to identify providers demonstrating superior care and services. By excelling across key performance metrics, APRIL Assistance Thailand has solidified its standing as a global industry leader in assistance services.

Beyond health insurance, APRIL International offers comprehensive assistance services, such as emergency assistance, medical evacuation, repatriation, and travel assistance. The services are not only exclusive to its valued members, as external clients can also receive top-quality assistance through the 24/7 multilingual assistance platform, with support available in English, French, Thai, Vietnamese, and more.

Additionally, our Asia-based in-house medical team provides robust expertise to assist members worldwide. This extended support demonstrates APRIL's dedication to customer-focused solutions and addressing clients’ emergency needs locally and abroad.

Romain Di Meglio, Regional Chief Executive Officer of APRIL International in Asia, said:

"The IAG Quality Award serves as a critical benchmark for quality and excellence in our industry. Receiving this award for the third time is a testament to APRIL’s unwavering commitment to delivering exceptional service to our esteemed members and clients. I extend my heartfelt gratitude to our APRIL team for their invaluable contributions and commitment to our mission. It is through their collective efforts that we have been able to achieve this recognition.”